Our Dispute Resolution

       Our staff are working remotely from home so please do not post anything to the office, until further notice. If possible, customers are advised to email [email protected] if they require advice or support. Alternatively, our call handlers are available to assist from 9am to 5pm Monday to Friday. Please note that there may be some possible delays in the processing and resolution of cases. We apologise for any inconvenience this may have caused. Important: Please note that due to COVID-19 a number of the timelines outlined in the Scheme Rules have had to be temporarily extended. We appreciate your patience and understanding during this time and will look to progress the cases from one stage to the next as soon as practicable.