Our Refund Policy
If you do not wish to travel, you must cancel your booking at least 12 hours prior to scheduled departure of the flight. Refund will be made to you subject to applicable cancellation charges. Please note that cancellation policy is subject to change without notice. For flight suspensions due to Government notifications and restrictions imposed due to COVID-19 pandemic and policies with respect to Repatriation flights, please refer covid-19-travel-faqs on the respected flight site.
If your travel plans have changed, you can cancel your booking. Based on the cancellation and refund rules attached to your fares, the refund will be processed if you have purchased your ticket on a refundable fare. If you’ve purchased a non-refundable ticket, only the non airline taxes will be refunded. Please note that cancellation and refund rules differ for different fare types. All refunds will be made in the same mode of payment used while booking. In case of a booking made through a travel agent the refund amount will be made to the travel agency's account on cancellation of the booking. Passengers will have to contact the concerned agency directly to claim their refund.